Virginia Beach Psych Center Patient wrote letter to CEO about serious injury; facility took 6 months to investigate

Virginia Beach Psychiatric Center was cited by the Virginia Department of Behavioral Health and Developmental Services (DBHDS) for deficiencies related to patient rights and documentation after the facility did not properly report or investigate an incident that resulted in serious injury to a patient.

DBHDS found that the facility “failed to investigate an unusual injury to determine if there was any neglect” for an incident that had occurred seven months prior on December 17, 2012. DBHDS also found that the facility did not investigate the allegation even though “the individual put it in writing to the CEO” and made a complaint to the patient advocate for the program. The facility had not reported the incident to the Office of Human Rights as required by state law and waited six months to conduct an investigation that only took place because a DBHDS official had insisted.

DBHDS also cited the facility for not adequately documenting all of the evidence that occurred the night of the same incident.

The provider agreed to review and revise hospital policy regarding Patient Advocacy to comply with Virginia Code.